I forgot my password or username

Your Sumdog username for your parent account will be the email address you used to set up the account. It is always best to keep your email address in our system up to date. Here is how you can update your email address.


If you have forgotten your password you will be able to request for a password reset here.

Enter the email address you signed up with and click 'Forgot password'. Sumdog will send you an email containing a link to reset your password.

If you get a message that the link has expired, you can request a password reset again.

Sometimes due to your email account settings, the email might be blocked and sent to your spam/junk mail folder. If you are not able to locate the email or link do email use at support@sumdog.com and we will be able to help.

If you don't have access to your email address, unfortunately we won't be able to change your password as we are not able to confirm that it is your account. In this case, either set up a new account or contact us to see if we can help.

Still stuck? ... Contact us