Adding/Removing Family Members

Each family account on Sumdog can include up to four parents and 10 child accounts. This allows you to add other family members such as your partner, spouse, grandparents, or any particularly clever family pet. These additional parent accounts can also help manage the family account.

 

If a parent account is linked to more than one family, you can find details on how to view different family accounts here.

 

More details on how to add a child to your family account can be found here.

 

You can find out more about the following options in our guides below:

 

 

 

Add another parent family member

Step 1: Click ‘Settings’.  Screenshot__248_1.png
Step 2: Click ‘EDIT’ in the ‘Parents’ box.  Screenshot__199_1.png

Step 3: This page displays the list of parent accounts which are currently linked to your family account.


Click ‘Add parents’ to invite another parent account to join your family.


If you want to remove a parent from your family, click ‘Remove’ next to their name.
 Screenshot__212_1.png

Step 4: Input the email address of the parent account/user who you would like to invite.

Click ‘Send an invitation’.

 

 Screenshot__213_1.png 

Step 5: Once you have sent an invitation, the user’s name will appear below as a pending member. 

Once the user has created their parent account and accepted your invitation, their details will appear on the Parents Page.

Step 6: Click ‘Done’ when finished.  Screenshot__213_11.png

If you are a member of more than one family, you can find details of how to view and switch between family accounts here.

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Remove a parent family member

Step 1: Click ‘Settings’.  Screenshot__248_1.png
Step 2: Click ‘EDIT’ in the ‘Parents’ box.  Screenshot__199_1.png

Step 3: If you want to remove a parent from the family click ‘Remove’ next to their name.


Note: You will not be able to remove yourself from a family, and will require another parent linked to the family account to remove you.
 Screenshot__212_123.png
Step 4: Click ‘Done’ to return to the dashboard.  Screenshot__212_1234.png

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Remove yourself from a family

You cannot currently remove your own parent account from a family account. You will require another parent family member to log into their account, and remove you from the family account. 

 

Have the other family member log into their account and follow these instructions:

Step 1: Click ‘Setting’.  Screenshot__248_1.png
Step 2: Click ‘EDIT’ in the ‘Parents’ box.  Screenshot__199_1.png

Step 3: If you want to remove a parent from the family click ‘Remove’ next to their name.

 Screenshot__212_123.png
Step 4:Click ‘Done’ to return to the dashboard.  Screenshot__212_1234.png

If your parent account is the only parent linked on a family member account, you will require an additional parent account to join the family before you can be removed. This is because there must always be at least one parent account linked to a family account in order to manage and oversee the linked child accounts. 

 

If you would like us to delete the account, please email: support@sumdog.com

 

If you are a member of more than one family, you can find details of how to view and switch between family accounts here.

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Removing a child account

It is possible to remove a child’s account from a linked family account. It’s important to note that if your child is not also linked to a school account, removing them from your family will delete their individual account. This is because a child’s account must be linked to a school, a family, or both, to ensure there is a responsible adult managing the account at all times.

Step 1: Click ‘Settings’ at the top of your parent dashboard.  Screenshot__248_1.png
Step 2: Click ‘EDIT’ in the ‘Children’ box.  Screenshot__225_2.png

Step 3: Click ‘remove’ under the column Actions, next to the child you would like to remove from your family.


If the child’s account is part of a Family Subscription, you will need to cancel the subscription for that child first. You can find out more about cancelling a Family Subscription here.

 Screenshot__249_1.png

Step 4: Before the child is removed you will see a pop-up asking you to confirm your action. Click ‘Remove child’ to confirm.


Click ‘Cancel’ to cancel this action and keep the child linked as part of the family account.
 Screenshot__250_.png
Step 5: Click ‘Done’ when finished to return to your parent dashboard.  Screenshot__251_1.png

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Any questions? Email support@sumdog.com

 

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